During the incident window, some customers were unable to access the Patch Manager Plus Cloud console due to an unintended impact from a traffic configuration update.
Impact:
Console access was affected.
Backend services, including agent communication, data processing and scheduled tasks, continued to operate normally.
Actions Taken:
The team quickly identified and isolated the affected behavior.
Corrective configuration changes were applied.
Console availability was fully restored after validation checks.
Action Plan:
We are strengthening change validation and monitoring controls to detect and prevent similar issues earlier.
The incident has been resolved.